FAQs

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Maintaining your usual lifestyle and daily routine can become challenging as you age. Home care is structured support from qualified specialists who assist you to live safely and independently in your own residence. Depending on your personalised care plan, they will make regular visits to help you in your home.

On the other hand, residential care takes place in a dedicated aged care facility. If you find it too difficult or lonely to live at home alone, then moving to a community with residential aged care can improve your quality of life immensely.

You may be eligible for home care with Adventist Senior Living if you are:

  • Aged 65 years or over and have been assigned a Home Care Package or given approval for assistance under the Commonwealth Home Support Programme areas of Home Modification and Meals Support;
  • An Aboriginal and Torres Strait Islander aged 50 years or over and have been assigned a Home Care Package or given approval for assistance under the Commonwealth Home Support Programme areas of Home Modification and Meals Support;
  • Aged under 65 and have been approved for NDIS-funded services; or
  • Looking for Fee For Service support at any age.

Please call our team on (02) 4977 166 to discover how home care services can help you.

A Home Care Package is a support plan that delivers coordinated care to eligible individuals. There are four Home Care Package levels, one of which will be assigned to you according to your needs as reviewed by the Aged Care Assessment Team (ACAT).

Once approved, your personalised Home Care Package will cover the support and assistance you require to remain living at home. Examples include Allied Health visits, as well as help with household duties like meal preparation and laundry.

Home Care Packing funds can be used for the following services:

  • Domestic assistance
  • Personal care, including welfare checks
  • Medication assistance
  • Transport
  • Social support
  • Shopping
  • Gardening and lawn maintenance
  • Handyman
  • Day respite
  • Home modifications
  • Allied Health services
  • Information Technology support
  • Meal preparation
  • Pet grooming
  • Registered nurse clinical service
  • Consumables, such as wound product and continence supplies

A Level 1 Home Care Package (HCP Level 1) is structured to deliver basic care. The lowest of Home Care Package levels, HCP Level 1 support tends to include assistance with:

  • Household tasks
  • Meal preparation
  • Personal care
  • Shopping
  • Transport
  • Social support

With Adventist Senior Living, you may select which services you wish to receive, regardless of care level. Your Home Care Package will be personalised based on your needs and preferences.

A Level 2 Home Care Package (HCP Level 2) is designed to assist individuals with low care needs. A qualified carer may visit your home several times per week to provide any of the following supports:

  • Household tasks
  • Meal preparation
  • Personal care
  • Shopping
  • Transport
  • Social support
  • Home and yard maintenance
  • Home nursing care
  • Basic care equipment

With Adventist Senior Living, you may choose which services you would like to receive, no matter the care level. Your Home Care Package will be tailored according to your needs and preferences.

Level 3 Home Care Packages (HCP Level 3) are suited to individuals in need of moderate support. You may be eligible to receive assistance with tasks such as:

  • Household tasks
  • Meal preparation
  • Personal care
  • Shopping
  • Transport
  • Social support
  • Home and yard maintenance
  • Home nursing care
  • Allied Health visits
  • Medication management
  • Assistance with physical aids and equipment
  • Care for memory and/or behaviour changes

With Adventist Senior Living, you may personalise your Home Care Package to include any set of services, irrespective of care level. Support will be tailored to your needs and preferences.

A Level 4 Home Care Package (HCP Level 4) offers the highest level of assistance available. Designed for those with complex care needs, it encompasses support with a range of domestic, personal, social and medical tasks, including:

  • Household tasks
  • Meal preparation
  • Personal care
  • Shopping
  • Transport
  • Social support
  • Home and yard maintenance
  • Home nursing care
  • Allied Health visits
  • Medication management
  • Assistance with physical aids and equipment
  • Care for memory and/or behaviour changes

With Adventist Senior Living, you may tailor your Home Care Package to cover any set of services, regardless of care level.

When contacting My Aged Care to apply for a Home Care Package, you will need to have the applicant’s following information ready:

  • Name, DOB and address
  • Medicare number
  • DVA number if applicable
  • Pension number
  • Aged Care number
  • Next of kin/emergency details
  • Any MAC letters or referral numbers If applicable
  • GP details
  • Private health details

If you are phoning on behalf of your loved one, you must obtain their consent in advance.

If you are eligible, a government contribution is paid directly to your home care provider. Please see the subsidy for each Home Care Package level below:

  • HCP 1
    • Daily government subsidy rate: $24.73
    • Fortnightly government contribution: $346.22
  • HCP 2
    • Daily government subsidy rate: $43.50
    • Fortnightly government contribution: $609.00
  • HCP 3
    • Daily government subsidy rate: $94.66
    • Fortnightly government contribution: $1,325.24
  • HCP 4
    • Daily government subsidy rate: $143.50
    • Fortnightly government contribution: $2,009.00

Your contribution to your Home Care Package may consist of three components:

Basic daily fees

Depending on the provider, you may be required to pay a basic daily fee in addition to the above costs. This portion of your fees may cost up to $11.26 from 20 March 2022. Importantly, Adventist Senior Living does not charge basic daily fees for home care.

Income-tested fees

If you are required to pay an income-tested care fee, the government subsidy will be reduced by a certain amount. You will be means-tested based on your earnings. Your assets will not be factored into this calculation. This portion of your fees may cost up to $32.30 from 20 March 2022.

Additional fees

You may be required to pay for additional home care services that are not included in your Home Care Package. Please see the Package and Care management fees at Adventist Senior Living below:

Package management fees

Package Management is the ongoing administration and organisational activities associated with ensuring the smooth delivery and management of your Home Care Package. Some of the costs involved are: preparing monthly statements, managing your package funds, compliance and quality assurance activities required for your package.

Care management fees

Care Management is an important service that includes coordinating care and services that will help you deliver on the goals you identified in your Care Plan.
Our experienced care coordinators take the stress out of a complex health care system and they will assist in helping you meet your goals that you have identified.

Working closely with your case coordinator, you will select services to meet your needs and goals. Our care management consists of:

  • Ensuring the care is in accordance with the Aged Care Quality Standards
  • Identifying and addressing risks to your health, safety and well-being
  • Developing and scheduling of services as per your service delivery plan
  • Developing and reviewing the Home Care Agreement, Service Delivery and Budget

Services Include:

  • Package Management Per Week
  • Personal Care services provided by ASL Home Care Staff or other Provider
  • Nursing
  • Cleaning and Household Tasks
  • Light Gardening

Commonwealth Home Support Programme

The Commonwealth Home Support Programme (CHSP) provides a range of aged care services for people who need assistance to live
independently at home. The CHSP provides for the delivery of low level home support to older people on a short-term or ongoing basis

Fee For Service

If you do not wish to have an ACAT assessment, Adventist Senior Living Home Care can provide tailored services to you at an agreed cost.

Day Respite Centre

more information Feel Free to Contact Us and Ask Us Anything

Let us answer your questions and clear your worries so you can make informed decisions about your care and well-being. Reach out to us or schedule a visit to experience our warm and caring environment first-hand.